On the “Labels” page you can create and manage labels. To go to the “Labels” page, choose [Orders] in the top menu and [Labels] in the drop-down list.
Also, you may click [Manage Labels] on the “Orders” page to go to “Labels”.
Before you ship order to the buyer, you have to create a custom label for a particular order and publish it, or you may create a custom label and add its tracking number to the order.
You can create labels for the orders with “Ready to Ship” status on the “Orders” page in two ways. All created in these two ways labels are associated with the particular orders.
Click the [Three Dots] icon in the line with the required order and choose [Create Label].
To go to the detailed page of the order, you do one of the following:
OR
Next, you have to click [Label] and choose [Create Label] from the list.
Afterward, you have to fill in information in the “Manage Labels” form. Firstly, you have to specify details in the “Box Information” section.
If you want to create a single label for a single order, you do not need to change values in the “In This Shipment” column. However, if your order is too big to be contained in one box or for any other reason, you can split the order. Therefore you have to edit the quantity of the items in the “In This Shipment” column.
On the next step choose the box by clicking the [Three Dots] icon and picking from the list.
If you choose existing box template, the “Length”, “Width”, “Height” and “Measurement Units” details are filled in automatically.
If you choose the “Custom” option, you have to specify box sizes manually and pick the measurements units from the drop-down menu.
Next, you have to specify the quantity of the labels in the “Quantity” text-box.
The label quantity must be less than the maximum items quantity in the current order.
Afterward, fill in the box weight in the appropriate field and choose the units of weight by clicking the [Dropdown] icon and pick needed units from the list.
“Sender Details” and “Recipient Details” are filled in automatically. To change some details, click the [Edit] icon.
Afterward, you can edit the following sender/recipient information:
To save changes, click the [Check] icon or [Close] to cancel.
To continue, click [Get Rates] at the bottom of the page or [Cancel] to abolish.
Having clicked [Get Rates], you go to the “Shipping Rate” form.
Before you purchase a label, you can specify the label’s size by clicking the [Dropdown] icon and choosing from the list. Otherwise, the label’s size is set by default.
Here you can find how to change the default label’s size.
Next, you have to pick the appropriate label from the displayed list. To navigate, use the [Left] and [Right] arrows.
Please, watch the video how to choose the most reasonable carrier to send your customers’ orders and use shipping rate calculator.
If you purchase a single label successfully, you receive the “View&Print Label” pop-up window with few options:
If you close “View&Print Label” window accidentally, you can reopen it. Click here to find out how to open the “View&Print Label” window.
There is no “View&Print Label” window if you create labels in bulk. In this case, you get a notification, and to check the results click the [Background Tasks] icon.
If you need labels for return or buyer and recipient addresses are different or for some other reason, it is more comfortable to create a custom label not associated with the particular order. Later you can add its tracking number to the partial or entire order afterward.
To start, click [Create Custom Label] in the top right corner of the “Labels” page.
Next, you have to fill in the information in the “Manage Label” form. Firstly, specify the “Box Information” details:
To fill in information in the “Box” field, click the [Dropdown] icon and pick one of the box templates from the list.
* If you choose one of the existing box templates, the “Box Size” details (length, width and height) and “Measurement units” field are set automatically.
** If you choose “Custom” from the list, you are able to specify the “Measurement units” and “Box Size” details (length, width and height) for the particular custom label.
Enter the quantity of the labels in the “Quantity” field.
Having entered the quantity value different from 1, you generate the custom labels in bulk. This helps you to save time you spend creating each label separately. All created labels will be identical.
Next, you can set the weight of the box manually and choose the units of weight from the drop-down menu. Afterward, you have to check the “Sender Detail” section. These details are filled in by default as they are specified in the account and warehouse settings.
But if you need to edit sender information, click the [Edit] icon.
Having edited “Sender Detail”, you have to confirm or cancel changes.
Next, you have to specify information in the “Recipient Detail” and “Recipient Address Details” sections.
In the “Recipient Detail” section you have to specify recipient’s name, company name, email and actual contact phone number in the appropriate text fields:
If recipient’s phone number consists an extension, enter it in the next to box.
Next, you have to fill in the “Recipient Address Details” section.
“Address”, “City” and “Zip Code” information must be specified manually in the appropriate fields. If it is needed, you may enter “Second Address” details, but it is not required to be filled in.
To specify “Country” and “State” details, click the [Dropdown] icon in the required box and pick needed from the list.
If all recipient’s information is correct, click the [Check] icon to save it.
If you create label for return, tick the [Is Return] checkbox.
Before you purchase a label, you can specify the label’s size: click the [Dropdown] icon and choose from the list. Otherwise, the label’s size is set by default.
Here you can find how to change default label’s size.
Next, you have to pick the appropriate custom label from the displayed list. To navigate, use [Left] and [Right] icons.
If you purchase a single custom label successfully, you receive the “View&Print Label” pop-up window with few options:
There is no “View&Print Label” window if you create custom labels in bulk. In this case, you get a notification, and to check the results click the [Background Tasks] icon.
Having created not assigned label, you have to add its tracking number to an appropriate order.
You can publish the labels which are associated with orders. Having published the label, you send information to the marketplace to the buyer that the order is shipped (not delivered).
Ways how to create a label are given in two sub-paragraphs above. So you may choose the most suitable one.
If you are not sure which orders are associated with custom labels you may check it in the “Ready To Ship” tab on the “Orders” page. There is a [Label] icon in the line of the order associated with custom label. Also you may filter orders.
In this way you may check only the orders completely covered with the required number of the labels.
If you want to check all labels assigned to orders (completely and partially covered), go to the “Labels” page.
There is an order ID in the line of the label associated with order.
If custom label line is without order ID, it is not assigned to any order.
Having checked the assigned orders and labels, you are ready to publish labels. There are few ways to publish labels.
The first one is for labels which covers orders completely .
On the “Orders” page in the “Ready to Ship” tab you have to tick the check-boxes of the orders you want to ship. They must be completely covered with labels.
Afterward, click [Label Publish].
If process is successful, you get a notification and the published labels get the publishing status and few moments later it is changed to the on transit status. The ready to ship order status is changed to the in process and few minutes later the status of the orders is shipped.
Also, you are offered to check the results in the “Notifications” tab.
Another way to publish labels is suitable for both orders completely and partially covered with labels.
Firstly, you have to go to the detailed order page of the particular order.
You can get there from the “Order” page choosing one of the ways below:
Also, you can go to the detailed order page of the particular order from the “Labels” page by clicking the order ID in the line with the needed label.
Remember! You can publish labels with created status only.
Next, on the detailed order page, you have to tick the check-boxes of the labels you want to publish in the “Labels” section below the “Order” section.
If your order is partially covered with labels, you are able to publish the current labels now. Later you can create or assign the labels to cover the other items in the order.
To finish publishing, click the [Publish] button above the labels list.
If the process is successful, you receive a notification, and created label status is changed to publishing. Few minutes after its status is on transit, and when the recipient receives the order, the status becomes delivered.
Also, you may check the results in the “Notifications” tab.
“View&Print Label” window is a pop-up window which appears after creating a custom label, or you may open it later to print, save, or refund label.
There are few ways to go to the “View&Print Label” window of the specific label.
If you want to print, save or refund label of the specific order, firstly, go to the “Orders” page. Then follow one of the steps given below:
Click the [Three Dots] icon in the line of the needed order and choose [Details].
After that, you have to click the [Print] icon in the line of the needed custom label.
Another way to open the “View&Print Label” is from the “Label” page.
Click the [Three Dots] icon in the line of the needed custom label and choose [View Shipping Label].
Also, you may click the label ID in the “Label #” column.
Afterward, click [View Shipping Label] at the top of the “Label Details” page.
Having opened the “View&Print Label” window, you can view and print, download or refund label.
Below you can find out detailed info about these options.
And you are able to print or save opened PDF file by clicking the [Print] or [Save] icons accordingly.
If you have opened “View&Print Label” window accidentally, you may close it by clicking the [Close] button or icon.
You can refund only labels with the created status.
There are few ways to refund labels.
If you want to refund a label of the specific order, firstly, go to the “Orders” page and choose the “Ready To Ship” tab.
After that, follow one of the steps given below:
Next, you have to tick the checkbox of the needed custom label and click [Refund Label].
To choose all custom labels, tick the top checkbox in the “Labels” section and then click [Refund Labels].
The other two ways to refund custom label, you can implement from the “Labels” page.
The first way is to click the [Three Dots] icon in the line of the needed custom label and choose [Refund Label].
In the second way, you have to click the [Three Dots] icon in the line of the needed custom label and choose [Label Details].
Next, you have to click [Refund Label] at the top of the “Label Details” page.
If refund is successful, you get “Refund request has been sent” or “Success” notifications, and label’s status from created is changed to pending refund or refunded.
In some cases, you have to confirm the refund before you get a notification. On this step, you can confirm or cancel a refund.
Also, you can refund created custom label via the option of the “View&Print Label” window.
You can not create a new label or add tracking number if there is already assigned label with the “Pending Refund” status.
In this case, you have to unlink the label before, and afterward, you will be able to process the order (create a new label or add tracking number).
To unlink labels, you have to tick the check-boxes of the required labels and choose [Unlink Label].
Also, you can unlink label in two other ways. First go to the “Labels” page by clicking [Orders] and picking [Labels].
Afterward, you may choose one of the ways below:
Then choose [Unlink Label].
If labels are unlinked, you receive a “Success” notification.
Unlinked labels are removed from the order details, but they are still displayed in the list of the labels.
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